1. Introduction
VideoEditingCompany ("we," "us," "our") operates videoeditingcompany.com (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or use our video production services.
By using our Website or engaging our services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Website or use our services.
2. Information We Collect
We collect the following categories of information:
Personal Information: Name, email address, company name, phone number, and job title — collected when you fill out contact forms, book discovery calls, or engage our services.
Usage Data: IP address, browser type and version, pages visited, time spent on site, referring URLs, and device information — collected automatically via cookies and analytics tools.
Communication Data: Emails, call recordings, video meeting recordings, chat messages, and project-related communications exchanged between you and our team.
Payment Data: Billing name, billing address, and payment method details. Payment processing is handled by third-party payment processors — we do not store credit card numbers or full payment credentials on our servers.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our video editing and production services
- Communicate with you about projects, proposals, invoices, and account matters
- Send marketing communications, newsletters, and promotional materials (only with your explicit consent)
- Analyze website usage patterns to improve user experience and site performance
- Comply with legal obligations, enforce our terms, and protect our rights
- Prevent fraud, abuse, and unauthorized access to our systems
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: For marketing communications and non-essential cookies. You may withdraw consent at any time.
- Contract Performance: To deliver the video editing and production services you have engaged us for.
- Legitimate Interest: For website improvement, business analytics, internal communications, and fraud prevention — where our interests do not override your fundamental rights.
5. Sharing Your Information
We may share your information with:
- Service Providers: Third-party companies that assist us in operating our business, including hosting providers, analytics platforms (e.g., Google Analytics), payment processors, project management tools, and email service providers.
- Legal Requirements: When required by law, court order, subpoena, or government request, or to protect our legal rights.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We never sell your personal data to third parties.
6. Cookies
Our Website uses cookies and similar tracking technologies:
- Essential Cookies: Required for the Website to function properly (session management, security). These cannot be disabled.
- Analytics Cookies: Used via Google Analytics to understand how visitors interact with our Website. Data is anonymized and aggregated.
You can control and disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website.
7. Call and Meeting Recordings
We record all client meetings and discovery calls for quality assurance, training, and reference purposes. By participating in a call or meeting with us, you consent to the recording. Recordings are stored securely and may be used internally for team training, quality improvement, and to ensure accurate project documentation. We will not share recordings publicly without your written consent.
8. Data Retention
- Active Clients: Your data is retained for the duration of our business relationship plus 3 years after the relationship ends.
- Prospects: Data is retained for 2 years from the date of your last interaction with us.
- Marketing Contacts: Until you unsubscribe or request deletion.
You may request deletion of your data at any time by contacting us at hey@videoeditingcompany.com. We will process your request within 30 days, subject to any legal obligations requiring us to retain certain information.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Deletion: Request that we delete your personal data.
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to the processing of your data for certain purposes.
- Restriction: Request that we restrict the processing of your data.
To exercise any of these rights, contact us at hey@videoeditingcompany.com.
10. International Data Transfers
Your data may be processed in multiple countries where our team members and service providers operate. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including standard contractual clauses where required.
11. Security
We implement industry-standard security measures to protect your personal data, including encryption in transit and at rest, access controls, regular security reviews, and secure storage of all client files and communications. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
12. Children
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete that information.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated to you via email or a prominent notice on our Website. We encourage you to review this policy periodically. Your continued use of our Website or services after changes are posted constitutes your acceptance of the revised policy.
14. Contact
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: hey@videoeditingcompany.com
Address: VideoEditingCompany, Dubai, United Arab Emirates